frequently asked questions

What Covid-19 procedures do you have in place?

Covid-19 has had a huge impact on all our lives and keeping our employers and customers safe is of upmost importance. We have completed Office, Site and Warehouse Risk Assessments and implemented working procedures to manage and minimise risk. These include our installers working in small cohorts to limit the risk of infection and all our customer meetings are conducted outside, socially distant and including face coverings. We are more than happy to comply with any school-specific requirements you may have, and a copy of our policies are available on request.

CovidFAQ

Do you offer a free playground design and consultation service?

Yes! We love coming to visit schools and seeing how we can improve the outdoor space. When we visit, we will measure and photograph the playground so we can prepare a fully costed proposal with plans and product information.

Free ServiceFAQ

How long will I have to wait to receive my playground design proposal?

You can expect to receive your playground design proposal within 2 to 3 weeks of our meeting with you.

Waiting TimeFAQ

Who will install our playground?

We predominantly use our own employed playground installation teams or a small number of pre-approved sub-contractors who work with us on a regular basis. We know how important it is to know exactly who is on your school site and all our installers share our passion for creating fabulous playground spaces.

InstallFAQ

Are your playground installers DBS checked?

Yes. All our playground installers are DBS checked, as is anyone who works for us and visits our school customers.

DBSFAQ

Can you give me details of happy school customers?

Yes. Please have a look at our Case Studies and Testimonials or call us and we can give you the contact details of happy school customers in your area.

view case studies
TestimonialsFAQ

I am concerned about installing in term time, what are our options?

This is entirely up to you, but we do work all year round in schools and we can keep our installers securely separated from the pupils with HERAs fencing, ensuring any deliveries occur either before or after the school day. If it helps, we can turn a term time installation into a learning opportunity for the pupils, where we can educate them about materials and construction.

However, there are schools and sites that will need their playgrounds installed during the holidays and we will guide you if this is the case.

Term TimeFAQ

Do you have examples of other playgrounds you have designed and installed?

Lots! Click here to see a selection of Case Studies from SEN to MUGAs, Timber Trails to Outdoor Classrooms, with more details on our Blog. But if you can’t find what you are looking for give us a call and we can send some more information through.

view case studies
Case StudiesFAQ

What experience do you have in playground design and installation?

Our Managing Director, Edward Webb, started building school playgrounds at the age of 16. 30 years later he is still passionate about the design of educational play spaces and creating playgrounds that support children’s learning and development.

ExperienceFAQ

What Guarantees do you offer?

We have a comprehensive range of Guarantees which are sent out with our customer proposals, or you can view them here.

download dbdplay guarantees
GuaranteesFAQ

How should we maintain our playground equipment?

We pride ourselves on selecting the highest quality materials to ensure that our products not only look good but are long lasting. However regular inspections and maintenance are an important part of looking after the equipment and keeping it in good working order. We will send you an Inspection and Maintenance Schedule after the playground installation to help you with this.

MaintainanceFAQ

Do you use Forestry Standard Certified timber?

Yes. All our timber is Forestry Standard Certified (FSC), and we use Radiata treated with Tanalith E, a modern wood preservative which gives long term protection against decay and insect attack. The sustainability and environmental impact of our wooden products is important, with most of the timber we use being grown and felled from managed forests across Scotland.

The sustainability of all our materials and products is incredibly important. We have deliberately designed our playground equipment to minimise the use of single use plastics and HDPE where possible.

TimberFAQ

What safety standards cover playground equipment?

The British and European Standard for playground equipment and surfacing is BS EN 1176-7.

Whilst the playground standards are not a legal requirement, it should be expected that playground equipment is designed in accordance with these standards, as this will support the school in the event of an accident/claim. However, the standards do not on their own make a playground safe and the overall design is also critical in managing risk/reward.

Safety StandardsFAQ

Can you help with funding for our playground development?

Absolutely! We have a Funding Guide to help you identify suitable grants and suggestions for fundraising, just click below.

FundingFAQ